Marketing Policies
At Energy Go, we are committed to honest, transparent, and ethical marketing practices. Our marketing policies are designed to protect customers, ensure compliance with the Victorian Energy Upgrades (VEU) program, and maintain trust in every interaction.
Accurate & Honest Advertising:
We ensure all marketing materials, advertisements, and promotions accurately represent our products, services, pricing, and rebate eligibility. We never make false, misleading, or exaggerated claims about savings or rebates.
VEU Compliance:
All rebate-related marketing strictly follows the guidelines set by the Victorian Energy Upgrades (VEU) program. Rebates are offered only on eligible products and installations, subject to program rules and customer eligibility.
Transparent Pricing:
Any quoted prices, discounts, or rebate amounts are clearly explained. Where rebates apply, we inform customers whether they are applied upfront or subject to approval.
No Pressure Sales:
Energy Go does not use high-pressure sales tactics. Customers are given clear information and adequate time to make informed decisions about energy-efficient upgrades.
Privacy & Data Protection:
Customer information collected through marketing channels—such as enquiry forms, phone calls, or online campaigns—is handled securely and used only for legitimate business purposes in line with our Privacy Policy.
Third-Party Marketing:
Any marketing conducted on our behalf by third parties or partners must comply with Energy Go’s standards, Australian Consumer Law, and VEU program requirements.
Right to Opt-Out:
Customers can opt out of marketing communications at any time. We respect all unsubscribe requests promptly.
Energy Go’s goal is to promote energy-efficient solutions responsibly while helping Victorian households access genuine savings with confidence and clarity.
